Shipping policy
At ETHLIFE, we specialize in premium fresh seafood and quality meat sourced from New Zealand. To ensure every order arrives fresh, safe, and in perfect condition, we follow strict standardized processing and shipping protocols. Below is our official shipping policy for all retail and international orders.
1. Order Processing & Dispatch
All orders are professionally processed, packed, and dispatched within 1–3 business days after payment confirmation. As fresh food products require careful handling and cold-chain arrangement, we arrange shipments efficiently to minimize waiting time and ensure maximum freshness upon arrival.
2. International Shipping & Delivery Time
We provide reliable international shipping service to customers worldwide. Standard international delivery generally takes 7–14 business days, depending on destination country, local logistics efficiency, and customs clearance progress.
For customers who need faster delivery, expedited shipping options are available at checkout for quicker transit.
3. Shipping Cost Calculation
All shipping fees are calculated in real time based on the total weight, volume, and delivery destination of your order. The exact shipping cost will be clearly displayed at checkout before you complete payment. We guarantee no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend all customers to check their local import regulations and relevant tax policies before placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
Considering the particularity of fresh seafood and meat products, we use food-grade, shockproof, insulated cold-chain packaging for all orders. Our professional packaging effectively maintains low temperatures during transit, prevents extrusion, leakage, and damage, and fully protects product freshness.
For high-value orders, we provide optional shipping insurance at checkout, allowing you to shop with complete peace of mind.
6. Delivery Inspection & After-Sales Support
We suggest all customers inspect the package carefully upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take photos as evidence, refuse to sign for the parcel, and contact our support team immediately.
If you find any product quality issues after signing for delivery, please submit a support request with detailed photos and videos within 48 hours of delivery. Our team will verify the issue promptly and provide reasonable solutions including return, exchange, or compensation according to the actual situation.
7. Customer Shipping Support
If you have any questions regarding order processing, shipping status, transit delays, customs clearance, or after-sales issues, our professional customer service team is always available to assist you. We will respond to your inquiries quickly and provide professional guidance and solutions.
Thank you for shopping with ETHLIFE. We are committed to optimizing our cold-chain logistics and packaging standards to deliver fresher, safer, and more reliable New Zealand seafood and meat products to every global customer.